Have you ever faced Outlook connection issues while using Microsoft Outlook with Exchange Server? Being an Outlook user, you may often report having problem while connecting Outlook to Exchange. This could be a frustrating situation or scenario for an Outlook user as nobody can resolve it permanently since there’s no ultimate fix for it. However, you can do a number of things to fix Outlook connection issues, if possible.
How to fix Outlook connection issues?
If you’re having Outlook connection issues, you can try few easy manual tips and tricks which don’t require any advanced technical expertise. Therefore, any technical or non-technical user can use the manaul tricks I’m sharing below in this blog post.
Uncheck offline mode
The very first thing you should start with is unchecking the offline mode. This is the first step an Outlook user need to take. If your email is not working due to a connectivity issue between Outlook and Exchange Server, this means the offline mode is checked. Make sure to uncheck it.
Or if you’re using MS Outlook 2010 and later, follow the steps shown below:
- Launch MS Outlook on your system.
- On Send/Receive tab, you’ll see a Work Offline button.
- Make sure the button is unchecked. If it is checked, the button looks like this:
On the taskbar, the Outlook client icon looks like this:
- This means the Outlook is in offline mode. Click the Work Offline button to uncheck it.
If you’re using MS Outlook 2007 and earlier, follow the steps shown below:
- Launch Microsoft Outlook on your system.
- Click File menu. Find Work Offline option there. If it is checked, uncheck it.
Now try to reconnect to the Exchange Server. If you still face the same issue, you should try the next trick.
Restart Outlook client
Sometimes restarting the Outlook may solve the connectivity issues between Outlook and Exchange Server. If the first steps fails to resolve the issue, you must restart Outlook client. Even if this fails too, you can restart your system. If still you’re facing the issue, it’s definitely a system connectivity issue. You need to consult a technical support department as this is a networking issue. But if this is not, then you can try the next trick.
Rebuild Outlook database file
There are two types of database files in Outlook: PST aka Personal Storage Table and OST aka Offline Storage Table. Both these files are prone to corruption which can cause connectivity issues between Outlook and Exchange Server. You can fix this issue by rebuilding the database files.
How to Rebuild Outlook Database?
Make sure Microsoft Outlook client is not running on your system.
Step 1: First of all, go to the Control Panel and find the Mail icon. Click on it.
Step 2: On the Mail Setup – Outlook dialog box, click on Data Files… button.
Step 3: Select your data file from the list. Click on Open File Location… tab.
Step 4: Whatever the file extension is, be it PST or OST, rename the file to FileName.old.
Now close the all the opened windows and open MS Outlook.
If the Outlook data file which you renamed earlier, is in PST format, run SCANPST.EXE for this file. Read this blog to know Repair PST File by using Inbox Repair Tool (scanpst.exe).
Once the file is repaired, close the SCANPST.EXE and open MS Outlook. If you are connecting to Exchange Server, this means the issue is resolved. But if not, you may try the next step.
Repair MS Office installation
If all the above steps fail to fix the issue, you are left with the last option in which you need to repair MS Office installation. To do this task, follow the steps given below:
Step 1: Go to Control Panel, and click Programs and Features in the options.
Step 2: Find Microsoft Office in the list. Right click it and click Change.
Step 3: Now select the action you want to perform. As you want to repair it, select Repair and click on Continue.
Step 4: Please wait until the repairing process gets completed.
Step 5: Once it is done, restart your computer and open Outlook.
If still you’re facing Outlook connection issues, you must contact your Technical Support or IT Department as this could be causing due to Exchange Server issue or DNS issue.